frequently asked questions...
innate intellegence
Neuro Training - The Keys Within
Reconnect with your body's innate ability to heal and unlock your potential for resilience and vitality.
Neuro Training rewires your response system, tapping into your mind-body's adaptability. Learn acceptance and gain the power to choose how you respond to life's challenges.
Say goodbye to feeling 'wrong' or 'missing' something, and embrace a journey of self-discovery and growth, where you can thrive not just survive.
embrace life's challenges
Kinesiology - Its all about Balance
Experience the healing power of balanced energy flow with Kinesiology.
Through biofeedback, this holistic modality combines Eastern and Western philosophies to identify stress and address imbalances and energy blocks.
Regulating stress supports mental, physical, and emotional well-being, aiding in recuperation.
Balance work, rest, and play with personalised sessions tailored to your needs.
guidance & inspiration
Coaching - Realise your Potential
Unlock your potential with Wellbeing Integration Coaching. Offering support to achieve personal and professional goals.
Learn tools for a balanced, fulfilling lifestyle, providing guidance, accountability, and feedback to track progress.
After your sessions, you'll feel more confident in handling life's challenges as they arise.
Start your journey to greater awareness and empowerment today.
proxy balances
Also lnown as Surrogate or Distance Sessions
While proxy/remote balancing may seem unconventional,
humans naturally connect energetically in daily interactions.
Whether consoling a friend or sensing a partner's mood,
we tap into each other's energy fields.
Emotions, as energy, transmit across distances like radio waves,
with individuals acting as receivers, consciously or unconsciously,
and we can be attuned to these vibrations.
Through a proxy balance or remote session, your energy can be tuned into
utilising sensory inputs that exist beyond the 5 senses
to transmit information for the balance remotely.
With your permission and muscle checking,
we assess pertinent details and conduct a tailored balance session
to identify causes of stress and offer techniques for support, all online
Neuro Training is an innovate, solution orientation therapy.
Its purpose is to support the individual in tuning into their authentic self, and a process to reconnect the mind and body with its innate ability to recuperate and heal in an appropriate way.
With advances in neuroscience used as a primary reference, Neuro Training has been developed to support individuals in overcoming challenges in life, and changing perceptions of how one views their life experiences.
”Neuroscience research proves that 95% of who you are by the age of 35 years old is a memorized set of behaviours, emotional reactions, unconscious habits, hard-wired attitudes, beliefs and perceptions that function as a computer program”. Joe Dispenza
Most people in fail to achieve what they want in life as they do not realise that these subconscious patterns have taken over.
Neuro Training re-trains the individual to become consciously aware of this, aids in the support and development of creating new habits & reconnects one with the ability to respond to life in a supportive way: with conscious choice vs unconscious unsupportive habits.
The most significant benefits reported by clients is a new sense of awareness and clarity, or Ah-ha moments.
These new feelings open up pathways and space for positive thoughts and emotions to flow. Expression of our values within the self, in one’s family, in society and in life becomes easier.
Using many techniques, skills and references from Eastern and Western practices, Neuro Training moves the individual from survival mode-
ie Problem/Crisis Creation, defensiveness and justifying, reactions and compensations, fear based living, where we feel we have no choice and suppress emotions
and into
Solution Orientation - an ability to adapt and respond in life, embracing life’s challenges and accepting experiences, retraining the neurology in positive expression, focussed on potential and opportunity, emotional healing and an overall wellbeing and quality of life.
Being Solution Orientated means becoming aware of limitations, fears, negative motivators, and how not to defend or deny these, but to bring awareness and acceptance of them, and then move beyond and focus on creating solutions.
Kinesiology is a non invasive fully clothed session that uses the bodys biofeedback (aka 'muscle checking') to vertify where and how your body reacts to stress.
Kinesiology encompasses holistic health disciplines which use the gentle art of muscle monitoring to access information about a person’s well being.
Originating in the 1970’s, it combines Western techniques and Eastern wisdom to promote physical, emotional, mental and spiritual health.
Kinesiology identifies the elements which inhibit the body’s natural internal energies and accessing the life enhancing potential within the individual."(Definition approved by the Australian Kinesiology Association 1999.)
While kinesiology helps a wide range of health issues you don’t need to be sick to see a kinesiologist. It can help you make positive changes and improve your overall health and wellbeing.
During your highly personalised session, your body's biofeedback is used to check any presenting symptoms and find root causes of issues that may be causing stress.
No two people are the same, genetic and inherited traits, life experiences, personality, motivations, resources, limitations and fears- each person is unique.
A balance takes all this into consideration to tailor the tools and support used to ensure that its specific and appropriate to your unique path for balance and recuperation.
Each session will be different to the last as the ‘onion layers’ of symptoms are revealed and the root causes of stress are balanced to allow an ability to recuperate.
The intention set at the start of the balance creates an environment to enable your body’s natural healing intelligence to do its work on mental, physical, energetic and emotional levels.
We go deep into the layers that make up the unique complex & amazing individual you are and connect with your subconscious to clear any old patterns, fears and behaviours that can be holding you back.
Stress, traumas, unresolved grief, allergies, blood sugar/pressure levels, other health issues are all conditions that limit our health, and use up valuable energy in our daily lives as we try ‘cope’ with them.
As you clear stress these limitations can be released and energy is then reclaimed for assisting the body recuperate instead of just coping in the body.
The balance techniques have the ability to support you feeling better, however pain and stress has often been with us for many years, and whilst clients often feel better straight away, one treatment to overcome years (maybe decades) of stress may not be a realistic.
As the process involves retraining the neurology, follow up balances are recommended
Anything that has a negative effect on the body can be identified as stress - it indicates that there may be an imbalance somewhere in the body: physical, emotional, mental or energetic affecting the health of the whole self.
Stress can be manifested by our bodys either physically, mentally , emotionally and/or energetically. Some examples of stress symptoms are:
Mental
Stress Management-
Anxiety and Depression
Learning difficulties
Addictive behaviours
Physical
Injuries & Illness
Fatigue & Lethargy
Hormone and Endocrine System Imbalances
Nutritional deficiencies
Mental Health
Bed wetting and Bladder issues
Allergic reactions, sensitivities and intolerances
Weight management
Digestive and Gut Health
Reproductive issues – fertility, PMS, menopause
Emotional
Fears/habits/belief systems
Loss of self
Behavioural problems
Relationship challenges and development
After your balance a reduction of stress and symptoms in the body (mental physcial and/or emotional) may be experienced. Other benefits and side effects may include
Re-connection with authentic self
Confidence & self worth and self care
Clarity and awareness
Releasing old fear/habit/belief systems
Relief from anxiety or feeling of calm
Balance in energy and vitality
Strengthened mind-body connection
Support with stress & anxiety
An improved sense of peace and joy
Adapt and respond in life with choice
More restful and deeper sleep
Reduced appetites for sugars
More relaxed breathing
Positive self-expression in life
Improvements in mobility
Improved posture
Disconnect from genetic karma
Personal Potential, Life enhancement, General wellbeing ….. and much more
If you're seeking out this kind of therapy it is likely that there is an imbalance somewhere in your being -mental, physical, energetic or emotional.
Signs of imbalances may be manifested by the body as 'symptoms' such as stress/pain or other.
By using muscle checking (biofeedback) we aim to
- verify issues causing stress
- identify the root cause of the stress
- apply a range of holistic techniques to release symptoms of stress
- restore mind body balance
- reconnect you with your innate ability to recuperate
Techniques applied in a balance are complimentary, so this style of therapy works alongside many other Natural Therapies as well as Western Allopathic medicine in order to best support your recuperation.
Please note that if you are on a current Mental Health Plan consent by your Therapist to attend a balance is required.
How fantastic to feel this way!
You may have had treatment or therapy in the past to support you getting to this point -well done! Or maybe you have been fortunate to be in a supportive environment with minimal stress which is also great.
Whatever your situation, the Neuro Training component of this therapy is directed at solution orientation and self awareness.
If you don't feel you have any negative issues to work on, we can move into the positive and set up pathways for personal empowerment and lasting changes with
Self awareness and authenticity
Communication skills
Performance enhancement (i.e. sport, work)
Establishing and achieving goals
Support for Study and Exam preparation
Improved relationships
Long term recuperation
Positive support for others
Yes! Children are very receptive to this type of therapy and tend to feel the positive effects of their balance sooner and they tend to last for longer.
Children tend to have an ability to adapt quickly to the changes and recuperate much faster than adults.
Many benefits are reported by parents of children who have received a balance - the most significant are of improved confidence at school and overall feelings of calm and settled.
The intitial consult/session is booked with the parent/guardian only; following this an appointment is then booked for the child.
The techniques applies in a balance are very gentle and safe, and the use of muscle checking is an added way in which we can check that the techniques used are appropriate and safe.
A balance moves at the pace the client is comfortable with.
Significant changes may be felt from time to time in the balance as the techniques used may release suppressed emotions.
Whilst these may feel uncomfortable or surprising at the time, most clients report positive changes in energy after the release, with feelings of lightness and a general increase in positive attitudes within a short time during or after the balance being felt.
Yes! Kinesiology is very beneficial pre, post, and during pregnancy.
If you are pregnant or think you may be pregnant please ensure to advise of this, so any aspects of the balance can be modified to ensure you are as comfortable as possible.
If you are unable to lie on the treatment table you may remain seated during the session.
The brain is like a muscle and the process requires regular balances to form a positive mental foundation, and optimise the brains ability to break through limitations and past conditioning.
The number of sessions required to attain this will vary for each person based on individual factors such as pre-exisitng beliefs and habits, the amount of energy available, length of time the stress has existed, personal mindset, genetics, experiences, ability to recuperate, levels of stress etc.
Neuro Training and mentoring aspects of a balance work on creating new habits and beliefs - and studies show that it takes up to 3 months to break the old and form the new. This type of therapy is not a quick fix, its intention is for long term recuperation.
Think of it like a learning to ride a bike as a child or perhaps dirivng a car, at first there is a lot to take in and coordinate, but after time and practice it becomes easier until you no longer think about how to ride a bike or drive a car, you just do it.
As a general guide 6 sessions within 3 months is recommended as this provides consistent support for you to establish and strengthen new neural pathways created during balances for changes in recuperation and positive self-expression.
Once you’ve experience the healing benefits of Kinesiology you may wish keep on top of your health and wellbeing by having regular treatments, maintenance sessions can help prevent future stress and illness and allow you to keep on top of your emotion health. Clients generally choose their own maintenance schedule after the first 3 months.
In order to optimise your experience of a kinesiology neuro-training balance, an initial consult involves a discussion of your health/medical history as well as identification of key areas of stress to work with.
50 or 90 minute sessions are avaliable.
Dress comfortably as it’s a fully clothed session. You are also welcome to bring any x-rays, scans, test results, medications or supplements being taken.
You will be asked to complete and sign initial paperwork which includes personal information forms, consent and cancellation policy as well as a brief ‘kinesiology goals & focus form’ which is an important part of the balance. The process of writing down answers to these prompted questions assists you in consciously connecting with your stress.
Mind- Body- Soul: While we are very receptive and open to the need to address our physical health, we aren’t always aware of the need to, or don’t know how to, balance mental and emotional stress that can often be underlying or connected with these physical symptoms.
The hidden emotions or mental issues behind stress can be huge pieces of the jigsaw puzzle of life that, if we can access, can assist in reclaiming body-mind-soul wellness. During a balance we consider the whole being- not just the part.
A balance starts with an intention to identify the root cause of a stress/issue, (we don’t balance a symptom) then balance by releasing suppressions/fears/habits/beliefs related to the stress using solution orientated neuro-training & other eastern and western holistic techniques. The aim is to reduce mental and emotional stress levels to allow for
recuperation from physical symptoms
lower tension levels in the body
increase in energy
restore mind-body balance
opportunities to tap into individual potential
enhance connection with self
heal and reclaim a quality of life.
This allows the body mind and soul to reconnect and energy to flow as one.
Stresses prevent energy from flowing easliy throughout our being, and these blocks in enrergy may manifest as physical symptoms in the body such as:
Low-energy and fatigue
Sleep issues/ insomnia
Depression
Greif or Trauma
Emotional and Relationship Issues
Low self esteem
Digestive or Nutritional problems
Food sensitivity, Allergies & Skin irritations
Auto-immune conditions
Addictions
Hormonal including PCOS menopause & PMS
Headaches/migraines
Lymphatic and immune issues
Weight issues
Learning difficulties
Confusion and decision making
The body wants to be well and such symptoms and stress showing are the body's way of communicating with us that something is out of balance.
Kinesiology and Neuro Training are not used for diagnostic purposes. Please consult your GP if you are requiring this type of advice.
Kinesiologists do not diagnose or treat named diseases, they look beyond the symptoms, and aim to tap into energies that other modalities may not assess.
In a balance conditions or the like are not the focus as these can be limiting. Using the wellness triangle of health, imbalances in the whole being are investigated - mental physical and emotional.
A kinesiologist recognizes that there are flows of energy within the body that relate not only to the muscles but to every tissue and organ that go to make the body a living, feeling being.
Energy balancing can bring a person closer to achieving any goal of their choice, whether in sport, relationships, learning or coping with life in general
This approach to wellness its not a quick fix... it’s a permanent fix.
All recuperation and healing comes from within you.
The intention verified and set at the start of the balance creates a space for you to enable your body’s natural healing intelligence to do its work on mental, physical, energetic and emotional levels.
Going deep into the layers that make up the unique complex & amazing individual you are, a balance re- connects you with your subconscious to release any old patterns, fears and behaviours that can be holding you back.
Stress, as mentioned in the other FAQ may cause conditions that limit our health, that block our flow of energy and use up valuable resources in our daily lives as we try ‘cope’ in life.
In a balance, as an awareness of the the stress is introduced, blocks in energy may be released and then reclaimed and redirected to assist the body respond in life, repair & recuperate instead of compensating.
The Principles of Recuperation theory is that the process takes place in the following order:
Above/Down – feeling better mentally first
Within/Out- recuperate from a more important organ to a less important organ
Reverse Order- symptoms release in reverse order – ie the last symptom to show goes first and then the first symptom that appeared goes last
The body knows how to be well. At times it may need support or reminding of how to do this which is how a balance may offer that support.
“If you give a man a fish, you feed him for a day. If you teach a man to fish, you feed him for a lifetime.”
The intention of a balance is to bring understanding and awareness to any perceived problems or issues that may be causing stress in life.
Stress is part of our western way of living- and doesn’t have to be a negative thing. Stress can be a motivator and asset if we work it appropriately.
The main issue with stress is how humans deal with it: we either react or respond.
If stress is perceived as a threat in the psyche the fight/flight/freeze reactions is triggered. This causes many short and long term issues for an individual, including inappropriate coping and compensating strategies and general feeling of stressed in life.
Your being wants to be well, mentally physically and emotionally. Stress symptoms are often your body’s way of alerting us to issues or imbalances, which if not addressed, may inhibit recuperation.
During a balance holistic techniques are used to train and support an individual in switching off all the fight/flight/freeze triggered, bringing the energy systems into balance and training the neurology to respond and adapt in life.
You are responsible for your own recuperation and choices in life . When the body systems feel nutured and supported and the energy is free flowing, your innate ability to recuperate and respond is life is accessible and you can discover the solutions, that are already within you...
Whether you have found me or been recommended by a friend, chances are that you have been looking to make postive and supportive changes in your wellbeing for some time; investing much time money and resources in trying to get better.
After seeking help and advice from many other professionals and therapists to no avail, you may even be sceptical at this point, wondering if you will every achieve the sense of wellbeing you desire to feel.
Many clients, and myself included, had felt the same way, unable to find answers or relief through 'traditional' approaches to health. Through these tool and techniques applied in balance sessions, many have since discovered the keys that unlock their recuperation potential and feel an improved sense of wellbeing.
Rather than seeing this services as a cost, view it an investment in your mental, physical and emotional health... and as this may also act as a preventative approach to your wellbeing in the long term, it may potentially save you money as well.
Please note that appointments are an extended duration to a typical consult and are set at 50 or 90 minutes for you to achieve optimal value from your balance.
Please complete the Request for Service Price List Form (below) via our website; Appointment availability is kept up to date via the booking services.
Click on any ‘book a balance’ buttons to be redirected to the bookings.
Frequently Asked Questions
Have you ever thought about a person you haven’t heard from in a while,
only to receive a phone call from them shortly after?
Or maybe you haver had a dream about something that later actually happened?
This relates to an awareness or perception of the world that occurs independent of the typical 5 sensory processes. Some philosophers have presented that there may well be 12 senses.
Quantum physics underpinning theory is that everything is energy,
and in essence, we live in an ocean of vibrating frequencies.
With proxy or distance healing one can tune into another ones energy fields
with the compassionate intention to offer guidance and support.
Science has also shown that our intentions can affect others across distance
outside of consciousness (huffpost article 24.3.2009 ref. site study in 2008 examined 36 couples) by tuning into this emotional-etheric energetic field with others
we can connect beyond the limitations of the physical!
Those with busy lifestyles who find it diffcult to make it to appointments
People who are interstate or overseas and unable to attend a session in person
The elderly who may not be able to leave their place of care/residence
Anyone suffering with an injury which prevents them being able to move
Young children and babies who may not be able to understand or follow instructions for the balance
Those with special needs or disabilities
For anyone where language barriers could present an issue
Click on the button to book a proxy balance.
The individuals (or guardians) written consent is required for me to conduct the balance.
Surrogation is for duration of the proxy balance only.
Completed by proxy and benefits are taken on by the client.
Screening required: a sample of hair and saliva swob in zip lock bag is helpful but not essential.
In the email request / booking you will also need to provide and make clear the goal and/or issue you would like to work to work on.
You may be given homework for the session to assist with the integration of the balance.
Many processes could come up as support such as journalling, excercise, nutritional support, positive mantras, flower essence, homeopathic, vitamin, minerals , affirmations, essential oil.
These will be listed at the end of the session notes under 'Support"
You will still feel the changes which is amazing to experience!
“If you give a man a fish, you feed him for a day. If you teach a man to fish, you feed him for a lifetime.”
The intention of a balance is to bring understanding and awareness to any perceived problems or issues that may be causing stress in life.
Stress is part of our western way of living- and doesn’t have to be a negative thing. Stress can be a motivator and asset if we work it appropriately.
The main issue with stress is how humans deal with it: we either react or respond.
If stress is perceived as a threat in the psyche the fight/flight/freeze reactions is triggered.
This causes many short and long term issues for an individual, including inappropriate coping and compensating strategies and general feeling of stressed in life.
Your being wants to be well, mentally physically and emotionally. Stress symptoms are often your body’s way of alerting us to issues or imbalances, which if not addressed, may inhibit recuperation.
During a balance holistic techniques are used to train and support an individual in switching off all the fight/flight/freeze triggered, bringing the energy systems into balance and training the neurology to respond and adapt in life.
You are responsible for your own recuperation and choices in life.
When the body systems feel nutured and supported and the energy is free flowing, your innate ability to recuperate and respond is life is accessible and you can discover the solutions, that are already within you...
Whether you have found me or been recommended by a friend, chances are that you have been looking to make postive and supportive changes in your wellbeing for some time; investing much time money and resources in trying to get better.
After seeking help and advice from many other professionals and therapists to no avail, you may even be sceptical at this point, wondering if you will every achieve the sense of wellbeing you desire to feel.
Many clients, and myself included, had felt the same way, unable to find answers or relief through 'traditional' approaches to health. Through these tool and techniques applied in balance sessions, many have since discovered the keys that unlock their recuperation potential and feel an improved sense of wellbeing.
Rather than seeing this services as a cost, view it an investment in your mental, physical and emotional health... and as this may also act as a preventative approach to your wellbeing in the long term, it may potentially save you money as well.
Please note that appointments are an extended duration to a typical consult and are set at 50 or 90 minutes for you to achieve optimal value from your balance.
Please click below to complete the Request for Service Price List Form (below) via our website; Appointment availability is kept up to date via the bookings website.
Cancellation And Non-Attendance Policy - Adele Maree South West Kinesiology
If you’re unable to attend the scheduled appointment time for any reason, please contact us and inform our team as soon as possible.
All missed appointments and cancellations made within 24 hrs of a scheduled appointment will result in a 50% of service cancellation fee.
Your Wellbeing Integration Coach will outline a recommended action plan to best support you manage stress. You will achieve the maximum and best outcome when you keep your recommended action plan to this schedule.
We may have patients waiting for an appointment, poorly timed cancellations prevent us from offering these appointments to those who are needing our care.
Fee Structure for Balances are available at the clinic or by sending Request for Service email via our website.
We appreciate your cooperation.
PRIVACY POLICY FOR WEBSITE
southwestkinesiology.com
Effective Date: 19th March 2024
This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy while you use our website which is hereinafter referred to as "the website" and which is located at: southwestkinesiology.com
The website is owned and operated by: South West Kinesiology ABN 18 324 522 539 (hereinafter "we" or "us")
We are committed to the protection of your privacy while you use the website. We take your privacy very seriously so we urge you to read this policy very carefully because it contains important information about:
- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.
(1) INTERPRETATION
(a) In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
(I) Words referring to one gender include every other gender.
(II) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(III) Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
(IV) Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
(V) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
(VI) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
(2) WHO WE ARE
(a) South West Kinesiology owns this website. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under Australian privacy laws. We may also be regulated by the General Data Protection Regulations ("GDPR") which apply across the European Union ("EU"), including the United Kingdom ("UK") and we may be responsible as "controller" of that personal information for the purposes of those laws.
(3) THE INFORMATION WE COLLECT AND USE, HOW WE COLLECT IT, AND WHY WE COLLECT IT
(a) We collect personal information in a number of ways when you use our website.
(b) We use your personal information to help us improve your experience with our website.
(c) This section provides further information about the information we collect, how we collect it, and the purposes for which we collect it.
Personal information you provide to us
(I) We collect the following personal information that you provide to us:
Business Name, Full Name, Email Address, Business Address, Credit Card Details.
(II) We collect this information in the following ways:
When registering for an account; making purchases; signing up to our website or funnels and/or entering our competitions and giveaways.
(III) We collect this information for the following purposes:
To deliver content information and account set ups if you're a member of the program.
Cookies and similar technologies
(I) A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
(II) For example we may use cookies to monitor and/or collect the following information:
website visitors, purchases and length of visits.
(III) This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
(IV) In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
(V) On the first occasion that you use our website we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
(VI) For further information on cookies generally visit www.oaic.gov.au, www.aboutcookies.org or www.allaboutcookies.org.
(4) WHETHER YOU HAVE TO PROVIDE PERSONAL INFORMATION, AND IF SO WHY
(a) Notwithstanding the preceding clause, you can choose not to provide any personal information to us. However, if you do so, some features of our website may not work as intended.
(5) MARKETING
(a) We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
(b) We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see "What other rights do you have?" below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
(6) INFORMATION YOU RELEASE
(a) You acknowledge and agree that if you publish or submit personal information in publicly accessible sections of the website (such as forums, bulletin boards, chat rooms, or other similar sections), then you are solely responsible for the release of that personal information and we are not liable or responsible in relation to the release of that personal information.
(7) EMAIL OPT IN/OUT
(a) If you receive an email from us in relation to the website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.
(8) COMBINING INFORMATION
(a) We may combine, link or aggregate some of your information in order to obtain a better understanding of your requirements. This may enable us to better design the website and may also assist with our business or administration requirements.
(b) We may also share aggregated information with third parties.
(9) WHO YOUR INFORMATION MAY BE SHARED WITH
(a) We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
(b) We may provide some of your personal information from time to time to third party service providers so that they can help us to serve you.
(c) We may use third party service providers to assist with information storage (such as cloud storage).
(d) We may provide some of your personal information to third party service providers for the purpose of analysing data or tracking usage. For example, we may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred you to the website and other details about your usage of the website. This information enables us to understand patterns of usage of the website, and to improve the website.
(e) We may use third party service providers to host the website. If this occurs, that third party service provider is likely to have access to some of your personal information.
(f) We may use third party service providers to fulfil orders in relation to the website.
(g) We may allow third parties to advertise on the website. These third parties may use cookies in connection with their advertisements (see the "Cookies and similar technologies" clause in this Privacy Policy).
(h) However, we only share your personal information with a third party service provider if that provider agrees to our privacy standards as set out in this Privacy Policy.
(i) Notwithstanding the other provisions of this Privacy Policy, we may provide your personal information to a third party or to third parties in order to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law.
(j) We will not knowingly share your personal information with any third parties other than in accordance with this Privacy Policy.
(k) If your personal information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request us not to share that information.
(l) We promise not to spam you, or to sell or rent your personal information to anyone else.
(10) RELATED ENTITIES
(a) We may share your personal information, including personal information that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.
(b) However, we only share your personal information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy.
(11) HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
(a) We will hold your personal information for the following periods:
Name, email and card details will be kept for as long as you are a member to identify your account. Delivery address will be kept for 12 months after the delivery for archive purposes.
(b) Your personal information will be kept, in a form which permits your identification, for no longer than is necessary for the purposes which we have described in this Privacy Policy.
(c) Notwithstanding the preceding sub-clause hereof, your personal information may be stored for longer periods insofar as the personal information will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes (subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard your rights and freedoms).
(12) REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION
(a) We rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
- legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- vital interests: the processing is necessary to protect someone's life.
- public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
(13) MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
(a) Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
(b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your personal information, including personally identifiable information, as part of that merger, restructure or sale.
(14) KEEPING YOUR INFORMATION SECURE
(a) By continuing to use the website, you agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet, or electronic storage of data, is completely secure. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk. However, we take the protection and storage of your personal information very seriously.
(b) We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
(c) We will also use technological and organisation measures to keep your information secure.
(d) We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
(e) Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
(15) TRANSFERS OF YOUR INFORMATION TO OTHER JURISDICTIONS
(a) Our business is based in Australia.
(b) We may need to share some of the information that we collect about you from the UK and/or the European Economic Area ("EEA") with organisations both inside and outside Australia. In some cases, we may need to ask you before we do this.
(c) Australia has strict data protection laws but they vary in some respects from the data protection laws in the UK and the EEA. In addition, the European Commission has not given a formal decision that Australia provides an adequate level of data protection similar to that which applies in the UK and EEA.
(d) In addition to handling your information within Australia, your information may be handled in the following countries:
New Zealand, United States, Philippines, United Kingdom, Ireland.
(e) We might also store your information in cloud storage or some other form of networked storage. This storage may be accessible from various countries via the internet, which means it is not always practicable to determine the countries in which your information might be stored or accessed. If this occurs, then this might mean that your information is disclosed in countries other than those listed above.
(f) Many countries outside of the UK and the EEA do not have the same data protection laws as the UK and EEA. In addition, the European Commission may not have given a formal decision that the relevant countries provide an adequate level of data protection similar to that which applies in the UK and EEA.
(g) If we transfer, share, store or handle your information outside of the UK or the EEA, it will only be done with relevant protections in place. We will take steps to ensure that your information will be protected in accordance with applicable data protection laws and in accordance with legally recognised data transfer mechanisms, for example:
- where the European Commission has given a formal decision that the relevant country provides an adequate level of data protection similar to that which applies in the UK and EEA
- by adopting a European Commission approved contract, or standard data protection clauses in the form of template transfer clauses adopted by the Commission, that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- in accordance with a set of European Commission approved binding corporate rules that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to our compliance with an approved code of conduct approved by a supervisory authority that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to the terms of our certification under an approved certification mechanism as provided for in the GDPR that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
(h) Any transfers to these countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
(i) For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below.
(16) ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
(a) We are committed to ensuring that any of your personal information which we are holding is accurate and kept up to date.
(b) We will take all reasonable steps to ensure that personal information which is inaccurate (having regard to the purposes for which it was processed) is erased or rectified without delay.
(c) You have the right to request access to any of your personal information which we are holding.
(d) You have the right to request that any of your personal information which we are holding be updated or corrected.
(e) In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.
(17) GOVERNING LAW
This Privacy Policy is subject to the laws of New South Wales, Australia and each party submits to the jurisdiction of the courts of New South Wales, Australia.
(18) HOW TO COMPLAIN
(a) We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
(I) Any complaints are forwarded to our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, we may contact you to request that information. If we accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by you). If we do not accept fault, then we will contact you to advise you of this. We aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.
(II) All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
(III) If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.
(IV) The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Australia is the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) and the supervisory authority in the UK is the Information Commissioner (https://ico.org.uk/concerns/).
(19) CHANGES TO THE PRIVACY POLICY
(a) This Privacy Policy was last updated on 19th March 2024.
(b) We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
By email.
(20) CONTACT US
(a) If you have any questions about this Privacy Policy or the information we hold about you, please contact us by:
email: adelemaree.alchemy@gmail.com
(b) Our data protection officer is MRS. A HEHIR
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